Terms of Service

Acceptance of these terms

These terms are an agreement between you and [[LEGAL_ENTITY_NAME]]. By creating an account, installing Autom, or using the service, you accept them.

If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation, and you and your organisation are both referred to below as the customer.

If you do not accept these terms, do not use Autom.

Definitions

Service means the Autom application, the shared company workspace, and the supporting online services we provide.

Application means the Autom desktop application for Windows, macOS, and Linux.

Customer content means everything a customer puts into the service or generates through it, including the business description, the operating model, departments, AI teammate configurations, tasks, and results.

AI teammate means a configured role inside the service that carries out recurring business tasks.

Output means text or other material a language model generates in response to a task.

Authorised user means a person the customer allows to use the service under the customer's account.

Eligibility and accounts

You must be at least [[MINIMUM_AGE]] and legally able to enter a contract.

The customer is responsible for its account: for keeping credentials secure, for who it invites into the shared company workspace, and for everything done under the account.

The customer must give accurate account information and keep it current. Tell us promptly at [[SUPPORT_CONTACT_EMAIL]] if you believe an account has been accessed without permission.

Authorised users must comply with these terms. The customer is responsible for their acts and omissions.

The service and its pre-release status

Autom lets a customer describe its business in ordinary language, builds an operating model from that description, and lets the customer define departments, configure AI teammates, and choose whether a person must approve an action before it is carried out.

Autom is pre-release. It is in quality assurance and stabilisation, downloads are not open, and features, behaviour, and interfaces may change. Pre-release software may contain defects and may not be suitable for critical work.

We do not commit to a specific level of availability, response time, or support unless the parties agree one in writing. Any such commitment is set out at [[SERVICE_LEVEL_COMMITMENT]].

Customer content and ownership

As between the parties, the customer owns its customer content. We do not claim ownership of it.

The customer is responsible for its customer content: for having the rights to use it, for its accuracy, and for making sure that putting it into Autom does not breach a law or an obligation the customer owes to somebody else.

Where customer content contains personal information, the customer is the controller of that information and we handle it on the customer's instructions, on the terms at [[DPA_REFERENCE]].

Ownership of output is addressed in the section on AI output below and may also depend on the terms of the model provider the customer selected.

Licence grants

We grant the customer a non-exclusive, non-transferable, revocable right to use the service during the subscription term, for the customer's internal business purposes, and subject to these terms. The separate Software Licence governs the desktop application.

The customer grants us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, and process customer content only to the extent needed to provide, secure, and support the service, and to comply with law. That licence ends when the content is deleted, subject to backup cycles.

Any feedback or suggestion you send us may be used without restriction and without obligation to you.

Acceptable use

Use of the service is subject to the Acceptable Use Policy, which forms part of these terms.

The customer must not use the service in a way that breaches that policy, and must make sure its authorised users do not either.

AI output, accuracy, and human review

Output is produced by statistical language models. It can be inaccurate, incomplete, biased, out of date, or fabricated, and similar inputs can produce different results.

Human approval in Autom is optional. The customer chooses, for each task, whether a person must approve, decline, or ask for another attempt before the action is carried out. Turning approval off means work executes without a person checking it.

That choice is the customer's, and so is its consequence. The customer is responsible for reviewing output before relying on it, and for the actions AI teammates take under the settings the customer configured.

Output is not legal, financial, medical, tax, employment, or other professional advice. Do not use the service as the only basis for a decision that materially affects a person, and do not use it where a mistake could cause injury, significant financial loss, or a breach of law.

We do not warrant that output is accurate, fit for a particular purpose, or free of third-party rights.

Third-party language models

The service offers a choice of language models operated by third parties. Those providers are listed at [[MODEL_PROVIDERS]].

When a customer selects a model, business content and instructions are transmitted to that provider, which processes them under its own terms and policies, summarised at [[MODEL_PROVIDER_TERMS]]. Whether that content may be used to train the provider's models is set out at [[MODEL_TRAINING_POSITION]].

The customer must comply with those providers' usage rules when using the corresponding model. We are not responsible for a provider's acts, omissions, availability, or changes to its models, and a provider may withdraw or change a model on notice we do not control.

Subscription, fees, and taxes

The planned commercial offer is a single monthly Autom subscription at 1,098 per month. Currency, taxes, included usage, and final billing terms have not been confirmed and are set out at [[CURRENCY]], [[TAX_TREATMENT]], and [[BILLING_CYCLE_TERMS]].

Fees are payable in advance through [[PAYMENT_PROVIDER]] unless the parties agree otherwise in writing.

Fees are exclusive of taxes unless stated. The customer is responsible for taxes other than taxes on our income, on the basis described at [[TAX_TREATMENT]].

We may change fees. Any change and the notice we give before it applies are governed by [[PRICE_CHANGE_NOTICE]].

Renewal, cancellation, and refunds

A subscription renews automatically at the end of each billing period unless it is cancelled, on the terms at [[CANCELLATION_TERMS]].

Cancellation takes effect at the end of the paid period. Access continues until then.

Refunds, if any, are governed by [[REFUND_TERMS]]. Nothing in this section removes a right you have under mandatory consumer law.

Suspension and termination

We may suspend access, in whole or in part, where we reasonably believe there is a security risk, a breach of the Acceptable Use Policy, unpaid fees, or a legal requirement. We will give notice where we can, and will restore access once the cause is resolved.

Either party may terminate for material breach if the breach is not cured within [[CURE_PERIOD]] of written notice.

The customer may stop using the service at any time.

On termination, the customer's right to use the service ends. The customer may export its customer content during the window at [[POST_TERMINATION_EXPORT_WINDOW]], after which it is deleted in line with the Privacy Policy.

Terms that by their nature should survive termination do so, including ownership, confidentiality, disclaimers, limitation of liability, and indemnity.

Confidentiality

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Customer content is the customer's confidential information.

The receiving party must use that information only to perform this agreement, protect it with at least reasonable care, and not disclose it except to people who need it and who are bound by similar obligations.

This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or is lawfully received from somebody else. Disclosure required by law is permitted, with notice to the other party where the law allows.

Warranties and disclaimers

Each party warrants that it has the authority to enter this agreement.

To the fullest extent permitted by law, the service is provided as is and as available. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the service will be uninterrupted, error free, or secure against every threat, or that output will be accurate or suitable for the customer's purpose.

We make no certification or audit claim. Any certification or independent assessment we hold, if we hold one, is stated at [[CERTIFICATION_STATUS]] and nowhere else.

Some jurisdictions do not allow certain disclaimers. Where that is so, this section applies to the maximum extent permitted, and nothing here excludes liability that cannot lawfully be excluded.

Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or lost business opportunity, even if it was told such damages were possible.

Each party's total aggregate liability arising out of this agreement is limited to [[LIABILITY_CAP]].

Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

The limits above reflect the allocation of risk between the parties and apply even if a limited remedy fails of its essential purpose.

Indemnity

The customer will defend and indemnify us against third-party claims arising from its customer content, from its use of the service in breach of these terms or the Acceptable Use Policy, or from actions taken by AI teammates under settings the customer configured.

We will defend and indemnify the customer against third-party claims that the service, used as permitted, infringes that party's intellectual property rights, subject to the scope and exceptions at [[IP_INDEMNITY_SCOPE]].

The party seeking indemnity must give prompt notice, allow the other party to control the defence, and give reasonable cooperation.

Changes to the service and to these terms

The service is under active development and we may add, change, or remove features. Where a change materially reduces core functionality the customer relies on, we will give notice under [[MATERIAL_CHANGE_NOTICE]].

We may update these terms. We will post the updated version with a new effective date and, for material changes, give notice before they take effect. Continuing to use the service after that date means the updated terms apply.

Governing law and disputes

This agreement is governed by the law of [[GOVERNING_LAW_JURISDICTION]].

The parties submit to the exclusive jurisdiction of the courts of [[COURTS_VENUE]], except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

The dispute resolution steps that apply before proceedings are set out at [[DISPUTE_RESOLUTION_PROCESS]]. Nothing here removes a mandatory right a consumer has to bring a claim in the courts of their own country.

General

These terms, together with the Acceptable Use Policy, the Software Licence, the Privacy Policy, and any order form, are the entire agreement between the parties on this subject.

The customer may not assign this agreement without our written consent. We may assign it to an affiliate or in connection with a merger or transfer of the business.

If a provision is held unenforceable, the rest remains in force. A failure to enforce a right is not a waiver of it.

Neither party is liable for a delay caused by events beyond its reasonable control.

There is no partnership, agency, or employment relationship between the parties, and no third party has rights under this agreement.

Notices to us go to [[LEGAL_CONTACT_EMAIL]] and to [[LEGAL_ENTITY_NAME]] at [[REGISTERED_ADDRESS]]. Notices to the customer go to the email address on the account.